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Effective Date: January 1st September 2025
 

At Optimise Personal Training ("OPT," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.opt-hk.com or engage with our services, including personal training, consultations, and related offerings. By using our website or services, you agree to the terms of this Privacy Policy.
 

1. Information We Collect

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We may collect the following types of information:

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a. Personal Information

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• Contact Information: Name, email address, telephone number, and postal address provided when you schedule a consultation, sign up for a programme, or contact us.

• Health and Fitness Information: Details about your fitness goals, medical history, or dietary preferences shared during consultations or training sessions to tailor our services.

• Payment Information: Billing details, such as credit card information or bank account details, collected when you make payments for our services.

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b. Non-Personal Information

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• Usage Data: Information about how you interact with our website, such as IP address, browser type, device information, pages visited, and time spent on the site.

• Cookies and Tracking Technologies: We use cookies to enhance your experience, analyse website performance, and personalise content. You can manage cookie preferences through your browser settings.

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2. How We Use Your Information

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We use the information we collect to:

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• Provide and personalise our personal training and coaching services.

• Process payments and manage bookings for consultations or sessions.

• Communicate with you about your fitness plan, appointments, or promotions.

• Improve our website, services, and customer experience through analytics.

• Comply with legal obligations or respond to legal requests.

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3. How We Share Your Information

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We do not sell or rent your personal information. We may share your information in the following cases:

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• Service Providers: With trusted third-party providers (e.g., payment processors, scheduling platforms) who assist in delivering our services, bound by confidentiality agreements.

• Legal Requirements: If required by law, such as in response to a court order or government request.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

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4. Data Security

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We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no online system is completely secure, and we cannot guarantee absolute security.

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5. Your Choices and Rights

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You have the following rights regarding your personal information:

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• Access and Update: Request access to or correction of your personal information.

• Deletion: Request deletion of your data, subject to legal obligations.

• Opt-Out: Unsubscribe from marketing communications by clicking the "unsubscribe" link in emails or contacting us.

• Cookies: Adjust your browser settings to disable cookies, though this may affect website functionality.

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To exercise these rights, contact us at info@opt-hk.com.

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6. International Data Transfers

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As a Hong Kong-based business, your information may be processed in Hong Kong or other jurisdictions where our service providers operate. We ensure that any international data transfers comply with applicable data protection laws.

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7. Retention of Information

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We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. For example, we may retain booking or payment records for accounting purposes.

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8. Third-Party Links

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Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.

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9. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date. Continued use of our website or services after changes constitutes your acceptance of the revised policy.

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10. Contact Us

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If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

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Optimise Personal Training
21/Floor, 9 Li Yuen Street, Central, Hong Kong
Email: info@opt-hk.com
Telephone: +852 46772217

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We will respond to your inquiries promptly and work to resolve any issues.

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.